Case Study : Lagardère Travel Retail

Lagardère Travel Retail is a global retailer offering a diverse range of products and services for travellers. To enhance their customer service operations and respond quickly to changing consumer habits, Lagardère Travel Retail required a customisable and scalable, all-in-one retail solution.

Initial Challenge faced by Lagardère Travel Retail

• Stand-alone POS
• Long release cycles for new functions and features
• Lack of flexibility with an existing retail platform
• Required item stock management
• Required a robust retail solution that supports their diverse brands and international growth

Solution

• LS NAV Retail – POS
• Microsoft Dynamics NAV

Case Study : Multi Mart

Multi Mart is a retailer based in Indonesia and undergoing growth in a very competitive market. After opening a new distribution centre in Jakarta, the business recognised their existing solution could no longer support a large amount of data they needed to manage.

Multi Mart required a comprehensive retail solution that was able to perform real-time across a number of stores to enhance efficiencies and importantly, adapt to support future growth.

Initial Challenge faced by Multi Mart

• Unstable and unscalable customised database
• Lacked critical insight in real-time across multiple stores

Solution

• Microsoft Dynamics NAV
• LS NAV Retail – POS

Case Study : Apex Steel

Apex Steel is a steel and steel building product manufacturer who offers a wide variety of products and services directly to the trade and the public. The Apex Group is building a reputation of being the market leaders in the manufacture and distribution of steel and steel building products.

Initial Challenge faced by Apex Steel

• Lack of industry-specific systems in the market
• Non-integrated databases resulted in inefficiencies
• External programmer was required to generate reports

Solution

MicroChannel removed the dependency of using off-the-shelf-business system that require external programmers to compile reports. SAP Business One also gives Apex Group the ability to extract up-to-date and accurate business critical data in real time, amongst other key benefits of the solution.

Case Study : VACC

VACC (Victorian Automobile Chamber of Commerce), established in 1918, supports the growing number of automobile companies and became “The voice of the retail motor industry”. VACC’s role is to support the automotive industry by lobbying government and have proven they are not afraid to stand up and fight for the rights of small businesses and for safety on our roads. VACC support motorists and their families by campaigning strongly for flexible registration payments and the right for motorists to choose their own repairer after an accident.

Initial Challenge faced by VACC

• No single view of customers
• Lacked visibility of financial customer data outside finance department

Solution

• Microsoft Dynamics CRM

Case Study : Southern States Group (SSG)

Southern States Group (SSG) is a professional, dynamic and cutting edge organisation dedicated to providing products and services to transport refrigeration, air refrigeration, rail air conditioning and tail rift industries. SSG is also the authorised sales, service and parts dealers of several key brands and has grown to become Australia’s market leading dealer.

Initial Challenge faced by SSG

• Out-dated ERP solution was not fit for purpose or user friendly
• Aging IT infrastructure with increased risk and cost

Solution

• Microsoft Dynamics NAV has unified visibility of finance, service, inventory, purchasing and planning information to facilitate better decision making

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Case Study : Royal Rehab

Royal Rehab is a NSW based rehabilitation and disability support provider. Discover how Royal Rehab have eliminated the risks of their previous legacy system and gained new efficiencies across their financial and sales processes.

Initial Challenge faced by Royal Rehab

• Outdated 10 year legacy system
• Need for a modern intergative financial solution
• Requirement for donations and member management system

Solution

• Microsoft Dynamics 365 for Finance and Operations
• Microsoft Dynamics 365 for Sales
• Power BI
• MicroChannel Donations Portal

Case Study : ASP Plastic

ASP Plastic is an Australian specialist manufacturer delivering a broad range of products from its state-of-the-art facilities in Western Sydney. The company provides custom designed and made products from medical syringes and water purification equipment to packaging and munitions casings. ASP Plastics started business in 1973 and has grown to over 100 employees servicing customers in 39 countries around the world.

Initial Challenge faced by ASP Plastic

• Existing back-office applications were outdated, inflexible and unable to interface with the company’s manufacturing system
• ormer system was difficult and expensive to maintain
• A new system was required to provide a platform to support long term future growth

Solution

The implementation of SAP Business One significantly increased access to key business information, provided cost savings through interfaces linked to their manufacturing system and is able to support long term future growth.

Case Study : POCO

POCO Australia is a one-stop home solution superstore originating from Germany. POCO carries a huge range of home products (furniture, homewares, bedding, lighting, kitchen, flooring, electrical and more) with European styling at the sensational value and with excellent service.

Initial Challenge faced by POCO

• Old system unable to meet their growing needs
• Existing aged POS solution

Solution

With MicroChannel and LS NAV Retail, POCO now has a retail solution that powers their back office and store operations – an end-to-end functionality from point of sale (POS) to warehouse and finally to financial functions.

Case Study : Rondo

Rondo Building Services manufactures and supplies a wide erange of roll-formed steel products for the construction industry in Australia, New Zealand, Asia Pacific and Middle East. Rondo is an Australian Company which is further developing internationally through the development of offshore businesses with manufacturing plants in Auckland NZ, Kuala Lumpur Malaysia, Mumbai India and Christchurch NZ.

Initial Challenge faced by RONDO

• Inaccurate stock level assessments
• Limited system configuration and functionality

Solution

• Microsoft Dynamics AX by MicroChannel improved workflow between manufacturing/distribution operations and sales office as well as provide greater business intelligence and real time data.