MicroChannel provides end-to-end business services so you can entrust all your technology requirements with one provider eliminating the need to work with multiple technology companies. This ultimately allows you to excel at business performance management- spend more time on your business and less time on the phone. Our services are designed to keep your system running at its peak. MicroChannel’s staff of certified and experienced professionals has the experience and skill level needed in business consulting and business technology services, helping you resolve your business challenges before they impact your business.
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The MicroChannel Managed Services Department is your full service out-sourced IT Department. The MicroChannel team specialise in designing, implementing, servicing and supporting all your computer hardware, cloud environments, software and network requirements so you can stay focused on business performance management and other core competencies. The services included but not limited to are:
- System Audits
- Monitoring of systems, web or general services
- Hosting / Cloud
- Fixed cost Managed Services
- Account management
MicroChannel Helpdesk support plans provide our clients timely and effective support services. Our helpdesk is continually staffed by certified consultants, who log all helpdesk issues in our helpdesk support system so each issue is tracked and managed for expedient resolution with our commitment to provide dependable instant or same day responses.
You can take advantage of several options to suit your company’s available resources, corporate culture and overall peace of mind. We offer:
- Helpdesk priority hotline
- Remote support
- Backup failure warnings
- System health checks
- Database corruption fixes
- Software patch and service pack updates
We provide a priority number to call for assistance during business hours as well as email support, client web portal and remote access support to suit every situation.
The Business Systems Group focus on providing comprehensive business consulting services which include advice, planning, implementation, project management and support services for users of our business software. Our Implementation and Consulting services are designed to help our clients achieve successful live operation of Business Systems software as quickly and efficiently as possible while maximising the benefits the client realises from the software.
The various consulting services we provide are:
- Needs Analysis
- Product Installation
- Project Management
- Data Conversions
- Custom Financial Report Writing
- Report Writing
- Custom Programming
- Custom Macro Services
- Data Protection and Recovery Service
- e-Business Services
MicroChannel’s client training courses aim to transfer our knowledge to you through strategic business technology services, so you can maximum the value from the products and services. Training courses are conducted by our highly trained and certified solution consultants, you can also schedule private courses for employees at your location or at one of our training facilities.
At MicroChannel, we assess your training requirements both in regards to the existing skills of your staff and your business requirements to ensure you receive the full value from the course.
To find out more please contact us.