Microsoft Dynamics 365 for Field Service
Reactive To Proactive with Dynamics 365 for Field Service
Microsoft Dynamics 365 for Field Service delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the center of the business. On top of that, advanced analytics, machine learning and the Internet of Things’ capabilities allows organizations to move from a costly break-fix model to a never-fail service model.
Optimise Your Resources
Dynamics 365 for Field Service allows you to improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day. Assign resources across multiple work orders using an interactive, drag-and-drop schedule board.
Modern Adaptable Platform
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps. Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
Engage Your Customers
Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information. Help customers track service activities and self-schedule appointments with a customer portal. Provide your customers with real-time technician location tracking and automated voice and text appointment reminders.
Internet Of Things
Harness the power of IoT to detect and diagnose problems before customers become aware of an issue. Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices. Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.