MicroChannel Helpdesk support plans provide our clients timely and effective support services. Our helpdesk is continually staffed by certified consultants, who log all helpdesk issues in our helpdesk support system so each issue is tracked and managed for expedient resolution with our commitment to provide dependable instant or same day responses.
You can take advantage of several options to suit your company’s available resources, corporate culture and overall peace of mind. We offer:
Helpdesk priority hotline
Backup failure warnings
System health checks
Database corruption fixes
Software patch and service pack updates
We provide a priority number to call for assistance during business hours as well as email support, client web portal and remote access support to suit every situation.