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Intelligent Business Application : Microsoft Dynamics 365

Intelligent Business Application : Microsoft Dynamics 365

Microsoft Dynamics 365 is an intelligent business application on Cloud with purpose-built applications that enables business owners to address specific business needs. The applications can work as stand-alone or seamlessly with other applications. This means that businesses can use just the features they require and expand the solution as their needs grow. Powered by advanced analytics and machine learning, Dynamics 365 is the new era of business agility designed to help improve manufacturing and supply chain execution, make field service operations more efficient, sell more effectively and ultimately deliver exceptional customer experiences.

Microsoft dynamics 365

Dynamics 365 unifies CRM and ERP capabilities into applications that work seamlessly together across sales, customer service, field service, operations, financials, marketing and project service automation to help you to :

  • Better engage customers
  • Empower employees
  • Optimize operations
  • Reinvent products and business models

Dynamic 365’s capabilities can be further extended with independent apps in Microsoft AppSource that provide targeted and domain-specific intelligence. It is also built to take full advantage of the capabilities in Power BI, Office 365, Microsoft Azure and Cortana Intelligence so that you can start small and scale on demand to deal with your biggest business challenges.

Benefits of Dynamics 365

Start with the application you need

Individual applications work on their own as well as seamlessly together, so you have the flexibility to build a solution that fits your needs.

Insights on customer

All information on your customers in one location so that you can get a complete view of your customers with real-time updates. You can personalise customer experiences with the availability of information on each customer.

Manageable monthly subscription

The monthly subscription cost is more manageable than a large sum of capital cost that was synonymous with ERP implementation in the past. You also only pay for the applications that you use, so you don’t pay for features that you don’t require.

Ease of use

The familiar interface of Dynamics 365 as per any Microsoft productivity tools (such as Microsoft Office) makes the application easy to use for most office users.

Integration with Microsoft productivity tools

Regular email communication with vendors and customers can be easily recorded in Dynamics 365 with the built-in integration – so there is a record trail that enables team members to share information seamlessly without any additional effort.


All applications are available as a stand-alone and also works together, and this provides you with the ability to scale up or scale down as your need changes. If you are starting with the finance function and require customer service functions at a later date, you can easily add on the features with minimal disruption to your operations.


Dynamics 365 has a shared business database which dissolves barriers between different business applications and data silos. Team members can also work in cohesion with a smooth and seamless flow of information between different people and departments.

Increase productivity

Equipping employees with a tool they need to do their work and access to insights to make data-driven decisions is one of the key factors of increased productivity. Combining ERP, CRM, Microsoft Office and other apps in a single cloud-based solution brings the team together in one people-centric platform.

Intelligence and insights

Power BI, Cortana Intelligence and Azure Machine Learning are natively embedded to give you predictive insights, prescriptive advice and actionable next steps – empowering your team with information and insights required to make better business decisions.


Dynamics 365 is a cloud-based solution that features robust security and access controls for applications and data – including datacentre, network connectivity, hosting platform and user/administrator access.

If you are keen to know more about Microsoft Dynamics 365, drop us an inquiry below and let us help you understand how this business solution can help your business to increase productivity that will lead to better profitability.


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