Dynamics 365

Dynamics 365
Intelligent Cloud Business Management Solution

Dynamics 365 is an application platform that gives users the flexibility to combine different business applications such as Financial and Operations, Sales, Retail, Customer Service, Field Service, Project Service Automation, Talent and Marketing.

Potential users can start basic and evolve according to their own terms and pace. Businesses can start with basic applications and add additional functions as the business grow.

What is Dynamics 365?

Dynamics 365 or Microsoft Dynamics 365 is an intelligent cloud business application platform that allows you to combine a myriad of intelligent business applications ranging from Financial and Operations, Sales, Retail, Customer Service, Field Service, Project Service Automation, Talent and Marketing for a comprehensive view of your customers and operations. Dynamics 365 allows you to break down silos created by traditional enterprise resource planning (ERP) and customer relationship management (CRM) solutions for a comprehensive view of your customers and operations.

The common data model used by Dynamics 365 also allows for tighter integrations with other apps, such as Office 365 or any other business app with a standardized API. The common data model also helps the sharing of customizations between companies without complication. This lowers cost and makes Microsoft an attractive option for those evaluation and enterprise business solution

What Are The Modules Available in Dynamics 365?

  • Finance and Operations

    Unify global financials and operations to empower people to make fast, informed decisions. Dynamics 365 for Finance and Operations helps businesses adapt quickly to changing market demands and drive rapid business growth.

    dynamics 365
    Elevate Your Financial Performance

    Close books faster, deliver robust reporting, increase profitability with business intelligence, and ensure global compliance.

    Run Smarter Operations

    Bring agility and efficiency to your manufacturing to connect and optimize production planning, scheduling, operations, and cost management.

    Automate your Supply Chain

    Modernize your supply chain with unified, advanced warehouse and inventory management to improve fulfillment, material sourcing, and logistics.

    Modern and Adaptable Platform

    Drive innovation with an intelligent application that is easy to tailor, extend, and connect to other apps and services you already use.

    Simplify Configuration Of Regulatory Services

    Easily configure regulatory requirements to accommodate the different reports, invoices, payment formats and tax rules.

  • Sales

    Go beyond sales force automation (SFA) with Dynamics 365 for Sales to better understand customer needs, engage more effectively, and win more deals.

    dynamics 365 sales
    Enable Smarter Selling With Embedded AI

    Focus on the right customers, build trusted relationships, and take swift action with a solution that unifies relationship data and provides contextual AI-driven insights.

    Empower Sellers To Build Relationships

    Keep the focus on relationships with unified sales solutions and data across LinkedIn Sales Navigator and Dynamics 365 for Sales.

    Boost Sales Productivity With Seamless Tools

    Free up more time for selling with a streamlined sales process that’s supported by familiar and cohesive tools and intelligent optimization.

    Improve Coaching and Sales Performance

    Get visibility into sales results with analytic dashboards. Coach sellers toward optimal results. Onboard and motivate sellers through sales contests that promote teamwork and accountability.

    Increase Sales Profitably With Advanced Insights

    Enhance sales effectiveness and efficiency with additional AI-powered automation, predictive insights, and intelligence for sellers and sales managers using Dynamics 365 Sales Insights.

    Innovate with Sales Solutions Built To Evolve

    Drive innovation with adaptable and scalable sales solutions that are easy to tailor, extend, and connect to other applications and services you already use.

  • Customer Service

    Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

    dynamics 365 customer service
    Deliver Fast & Personalised Service

    Create positive experiences through any channel and on any device to exceed customer expectations.

    Learn From Every Interaction

    Continuously improve while reducing costs by using data and intelligence to transform how you provide service.

    Innovate With AI-Driven Insights

    Create virtual agents, empower managers with actionable insights, and guide agents to the right outcomes.

  • Sales

    Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

    dynamics 365 field service
    Drive Operational Efficiency with IoT

    Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.

    Optimize Your Resources

    Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.

    Make Technicians More Effective

    Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

    Engage Your Customers

    Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.

    Innovate With An Adaptable Platform

    Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

    Modernize Field Service With Mixed Reality

    Troubleshoot issues in context and enable technicians with heads-up, hands-free video calling and mixed reality annotations on Microsoft HoloLens.

  • Project Service Automation

    Construct trusted customer relationships simply by delivering outstanding project encounters. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects promptly and within budget whilst increasing employee productivity.

    dynamics 365 project service automation
    Manage projects with confidence

    Approach and deliver successful tasks and projects using a predictable and customer-centric service delivery model.

    Optimize Your Resources

    Forecast resource demand and ensure the best resources are on the right projects while trying to keep utilization high.

    Forecast project profitability

    Prioritize project-based sales opportunities along with built-in intelligence to prepare for successful outcomes.

    Increase productivity

    Encourage service professionals to deliver and offer their best services by means of intuitive and collaborative tools.

    Innovate with a modern and adaptable platform

    Drive advancement in innovation with an application that’s easy to customize, extend, and connect with other aps and services that you already use.

  • Marketing

    Obtain and nurture sales-ready leads by moving beyond basic email marketing that you are already using. Connect sales & marketing, perform marketing automation to improve processes and and make faster, smarter decisions to maximize your overall results.

    dynamics 365 for talent
    Create and nurture leads

    Generate more leads over various channels and nurture sales=ready leads with customized and personalized encounters.

    Align sales and marketing

    Organize leads, computerize hand-off, and enable venders with shared data and associated forms.

    Make smarter decisions

    Improve marketing ROI with embedded intelligence and analytics that tracks all marketing initiatives

  • Talent

    Dynamics 365 for Talent enables exceptional employee experiences across employee attraction, engagement, development and retention.

    dynamics 365 for marketing
    Hire The Right People

    Attract the right talent, engage with candidates and facilitate collaboration across the hiring team.

    Foster A Culture of Excellence

    Inspire the team to do their best with feedback and collaborative assessments.

    Drive Operational Excellence

    Improve business impact and drive an agile, high-performance culture.

Why Choose Dynamics 365?

Drive digital transformation with next generation of business aplication on the Microsoft Cloud.

Unify your business by connecting people, processes, and data across Dynamics 365, Office 365, LinkedIn, and Azure.

Make intelligent decisions with built-in AI, analytics, and prescriptive guidance.

Adapt to your needs by integrating applications with existing systems—or tailor and build upon them with the Microsoft Power Platform.

Take a modern approach by infusing AI, mixed reality, social, and mobile capabilities for rapid business innovation.

Price of Microsoft Dynamics 365

Dynamics 365 is priced in a modular approach, so you can build your apps by purchasing apps individually or as a package. Price of individual modules are also available in an ala-carte model.

Customer Engagement Plan

Get full use of applications that help build and support customer relationships.

  • Sales
  • Customer Service
  • Project Service Automation
  • Field Service
  • Marketing
  • Microsoft Social Engagement
  • Power Apps

$115 per user per month


Unified Operations Plan

Full use of applications that help connect & manage your business operations.

  • Finance and Operations
  • Retail
  • Talent
  • Power Apps

$190 per user per month


Dynamics 365 Plan

Get full use of all applications in one comprehensive, cost-efficient option.

  • Finance and Operations
  • Retail
  • Talent
  • Sales
  • Customer Service
  • Project Service Automation
  • Field Service
  • Marketing
  • Microsoft Social Engagement
  • Power Apps

$210 per user per month


Microsoft Dynamics 365 Implementation Best Practices

Ensure a smooth Dynamics 365 implementation with a few best practices in mind.

microsoft dynamics 365 implementation

Ensure that the subject matter experts are able to allocate time to work on the Dynamics 365 implementation. Their knowledge is indispensable to the project and they can provide crucial feedback on the solutions, implementation and how it will support the organisation.

microsoft dynamics 365 implementation

The implementation timeline should avoid critical timelines such as year-end closing of the company. Work on an agreeable and attainable deployment plan. Year-end closing can easily be overlooked during initial planning, thus it is important to keep that in mind.

microsoft dynamics 365 implementation

Start your planning early and ensure that you have sufficient manpower, resources and agreed scope of work with your selected vendor. Involve all the stakeholders so that everyone has the same understanding on the Dynamics 365 implementation.

Microsoft Dynamics 365 Services Offered by MicroChannel



Our certified Dynamics 365 consultants focus on providing advice, planning, implementation, project management and support services for your Dynamics 365 ERP solution.



Our experienced team of certified Dynamics 365 consultants will work with you on your implementation, taking into account your business objectives and goals.



Our training courses aim to transfer our knowledge to you, the client, so you can obtain the maximum value from your Microsoft Dynamics 365 solution. All training courses are conducted by one of our highly trained and certified solution consultants and are conducted in one of our training classrooms.

Support & Maintenance

Support & Maintenance

At MicroChannel we believe that prompt and effective support is an essential element to a long-term partnership with our clients. That’s why we offer each client a range of Help Desk Support options including Help Desk Call Centre and Help Desk Web Based Support.

For more information on Dynamics 365, get in touch with us here >>

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