GET Electric is a supplier of end-to-end electric vehicle charging infrastructure including pay-per-use charging units and remote management software across Australia. Australia’s leading supplier of electric vehicle charging infrastructure, GET Electric engaged MicroChannel to help streamline their systems, accelerate their growth and consolidate their market position.
Initial Challenges faced by GET Electric
While GET Electric were early adopters when it came to electric vehicle charging technology, their manual business systems were holding them back
No ability to integrate with suppliers, customers and Government systems restricted partnerships
Lack of real-time reporting and centralised data slowed decision-making
With bold plans to dominate a relatively untapped market, they needed an enterprise resource planning (ERP) system with the speed, flexibility and scale to move at the speed of their business
A national network of suppliers, chargers and distributors powered by one central system
As early adopters in a rapidly evolving industry, the business can now quickly adapt to future demand.
Legacy is a charity providing services to Australian families suffering after the injury or death of a spouse or parent, during or after their defence force service. Legacy cares for 52,000 beneficiaries, including 1,845 children and disabled dependants throughout Australia. The organisation faced the challenge of shifting from an Oracle database that no longer supported their CRM. Legacy embraced the benefits that Microsoft Dynamics 365 offer for not-for-profits.
Initial Challenge faced by Legacy
Unsupported Oracle database version for CRM
Expensive to maintain and potentially posed a business risk
The Vege Chips Company is the market leader in producing plant-based Gluten Free chips Australia wide. The company was experiencing challenges with aging accounting software, lack of inventory control, and production functionality, all of which drove them to explore robust ERP and WMS solutions.
Golden State Foods (GSF) is one of the largest diversified suppliers to the foodservice industry, servicing approximately 125,000 restaurants in more than 40 countries from its 50+ locations on five continents. GSF was undergoing a stage of growth that required a robust manufacturing system that integrates into an ERP solution.
Initial Challenge faced by Golden State Foods
Growth put pressure on ability to maintain multiple systems
and process efficiency
Lacked a manufacturing system – no inventory and
Perpetual (real-time) inventory instead of Period inventory
No access to live data, periodic system only
Time consuming static manual reporting – crystal reporting
Pittella produces luxury Italian designed and manufactured architectural door and bathroom fittings, operating out of Melbourne in Australia. The business understood the importance of leveraging a world-class CRM that enables them to keep pace with growing customer expectations in the marketplace. The sales team needed to stay on top of clients and having a dedicated CRM that provides great sales visibility and forecasting was critical to better decision making. That’s when Dynamics 365 Sales and Microsoft Gold Partner MicroChannel stepped in to make it all happen.
Initial Challenge faced by Pittella
No dedicated CRM, previously extracting sales data out of MYOB Advanced – became expensive and difficult to customise
Keep pace of growing B2B customer expectations and sales opportunities
Identify who their paying customers are and the different types of customers
Build automated leads list
Improved sales visibility and reporting
Plans and strategies to facilitate progression year goals
Carman’s has been committed to creating delicious breakfast and snacking products, made from the most wholesome ingredients. Founded by Carolyn Creswell, then an 18-year-old university student, the brand has evolved into Australia’s number one nutritious snacking brand, but remains true to its core purpose – making real food, with real passion.
Initial Challenge faced by Carman’s
Entry level software that can’t meet their increasing demands
Resilium is Australia’s largest privately-owned insurance brokers, providing dedicated customer service and trusted insurance advise since 1958. Previously owned by Suncorp Group and now backed by Coverforce, Resilium needed to migrate to Dynamics 365 in a short timeframe.
Initial Challenge faced by Resilium
Aging standalone accounting software
4 weeks to migrate data from legacy CRM to Dynamics 365
Manual and segmented processes
Connect systems to talk to each other
Inability to customise easily, limited by the fields available under the previous solution licensing
Waipareira Trust Group (Te Whanau O Waipareira Trust) provides an array of health, housing, social justice, and education support services for a generational change in the urban Maori community in New Zealand. The business decision to leverage on the tried-and-tested solution for not-for-profit was because their legacy accounting system could no longer meet the demands of Waipareira’s ever-changing operational structure.
Initial Challenge faced by Waipareira Trust
Legacy accounting system no longer fit for purpose
Difficulty with reconciliation and auditing process
Inflexible set chart of accounts
Lack of safeguards / internal control for different users
Ability to leverage flexible chart of accounts
Automated reconciliation process
Increased efficiency, decreased errors and savings on labour
Mega Food is the market-leading supplier of chilled and frozen food to over 1,500 retail and wholesale customers throughout the North Island of New Zealand. The wholesale food and distribution business was looking for a solution that integrates with their manufacturing, inventory, stock management, invoicing, and financials. Mega Food also needed to leverage big data to provide reports to plan and focus on future activities.