MicroChannel Corporate Profile: MicroChannel is an Asia Pacific provider of world-class business systems to mid-sized and large enterprises. MicroChannel has been delivering high quality and innovative solutions and services to our clients.
Resilium is Australia’s largest privately-owned insurance brokers, providing dedicated customer service and trusted insurance advise since 1958. Previously owned by Suncorp Group and now backed by Coverforce, Resilium needed to migrate to Dynamics 365 in a short timeframe.
Initial Challenge faced by Resilium
Aging standalone accounting software
4 weeks to migrate data from legacy CRM to Dynamics 365
Manual and segmented processes
Connect systems to talk to each other
Inability to customise easily, limited by the fields available under the previous solution licensing
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Golden State Foods (GSF) is one of the largest diversified suppliers to the foodservice industry, servicing approximately 125,000 restaurants in more than 40 countries from its 50+ locations on five continents. GSF was undergoing a stage of growth that required a robust manufacturing system that integrates into an ERP solution.
Initial Challenge faced by Golden State Foods
Growth put pressure on ability to maintain multiple systems
and process efficiency
Lacked a manufacturing system – no inventory and
Perpetual (real-time) inventory instead of Period inventory
No access to live data, periodic system only
Time consuming static manual reporting – crystal reporting
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Legacy is a charity providing services to Australian families suffering after the injury or death of a spouse or parent, during or after their defence force service. Legacy cares for 52,000 beneficiaries, including 1,845 children and disabled dependants throughout Australia. The organisation faced the challenge of shifting from an Oracle database that no longer supported their CRM. Legacy embraced the benefits that Microsoft Dynamics 365 offer for not-for-profits.
Initial Challenge faced by Legacy
Unsupported Oracle database version for CRM
Expensive to maintain and potentially posed a business
The Vege Chips Company is the market leader in producing plant-based Gluten Free chips Australia wide. The company was experiencing challenges with aging accounting software, lack of inventory control, and production functionality, all of which drove them to explore robust ERP and WMS solutions.
Waipareira Trust Group (Te Whanau O Waipareira Trust) provides an array of health, housing, social justice, and education support services for a generational change in the urban Maori community in New Zealand. The business decision to leverage on the tried-and-tested solution for not-for-profit was because their legacy accounting system could no longer meet the demands of Waipareira’s ever-changing operational structure.
Initial Challenge faced by Waipareira Trust
Legacy accounting system no longer fit for purpose
Difficulty with reconciliation and auditing process
Inflexible set chart of accounts
Lack of safeguards / internal control for different users
Ability to leverage flexible chart of accounts
Automated reconciliation process
Increased efficiency, decreased errors and savings on labour
Mega Food is the market-leading supplier of chilled and frozen food to over 1,500 retail and wholesale customers throughout the North Island of New Zealand. The wholesale food and distribution business was looking for a solution that integrates with their manufacturing, inventory, stock management, invoicing, and financials. Mega Food also needed to leverage big data to provide reports to plan and focus on future activities.
Initial Challenge faced by Mega Food
Outgrown legacy accounting system
Poor financial reporting and functionality
Errors in invoicing procedure for the warehouse
Lacked expiry date controls
Focus on customer segments
Faster sales orders
Improved control of stock management
Increased efficiency, decreased errors and savings on labour costs
Lagardère Travel Retail is a global retailer offering a diverse range of products and services for travellers. To enhance their customer service operations and respond quickly to changing consumer habits, Lagardère Travel Retail required a customisable and scalable, all-in-one retail solution.
Initial Challenge faced by Lagardère Travel Retail
Long release cycles for new functions and features
Lack of flexibility with an existing retail platform
Required item stock management
Required a robust retail solution that supports their diverse brands and international growth