Resilium is Australia’s largest privately-owned insurance brokers, providing dedicated customer service and trusted insurance advise since 1958. Previously owned by Suncorp Group and now backed by Coverforce, Resilium needed to migrate to Dynamics 365 in a short timeframe.
Initial Challenge faced by Resilium
Aging standalone accounting software
4 weeks to migrate data from legacy CRM to Dynamics 365
Manual and segmented processes
Connect systems to talk to each other
Inability to customise easily, limited by the fields available under the previous solution licensing