MicroChannel

Case Study : Resilium

Case Study : Resilium

case study resilium

Resilium is Australia’s largest privately-owned insurance brokers, providing dedicated customer service and trusted insurance advise since 1958. Previously owned by Suncorp Group and now backed by Coverforce, Resilium needed to migrate to Dynamics 365 in a short timeframe.

Initial Challenge faced by Resilium
  • Aging standalone accounting software
  • 4 weeks to migrate data from legacy CRM to Dynamics 365
  • Manual and segmented processes
  • Connect systems to talk to each other
  • Inability to customise easily, limited by the fields available under the previous solution licensing
Benefits
  • Customisation
  • Easy access and export of data
  • Ability to build workflows and business processes
  • Automation of manual spreadsheets into reports
  • Recognisable Microsoft user interface
  • Potential to build Power Apps
Solution
  • Microsoft Dynamics 365 Sales

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