Case Study: Food & Dairy Co
Food & Dairy Co is a leading Sydney food distributor undergoing a phase of rapid business growth. The business needed to leap into a digital transformation journey to keep pace with its high sales demand. Without a customer self-serve online ordering system, their sales team struggled to process a high call volume of 600 plus orders in just two hours. Not only did the food distributor seek out eCommerce but also upgraded their aging accounting and invoicing software for the robust world-class ERP platform – Microsoft Dynamics 365 Business Central.
Initial Challenges faced by Food and Dairy Co
- Aging accounting and invoicing software with limited functionality – unable to process credits
- Required all-in-one system
- Difficulty managing sales inventory
- Better manage large volumes of sales orders