Case Study : AWEX
The Australian Wool Exchange (AWEX) administers wool marketing arrangements for the Australian wool industry. AWEX engaged MicroChannel to move from Microsoft Dynamics CRM on-premise to Dynamics 365 Customer Service in the cloud.
Initial Challenges faced by AWEX
- Removing aging legacy software from visual basic databases, FoxPro systems and data from Excel spreadsheets, Word and text files.
- Disparate data coming from 8 to 10 systems.
- No single clear view of AWEX’s customers from one system
- A national network of suppliers, chargers and distributors powered by one central system
- As early adopters in a rapidly evolving industry, the business can now quickly adapt to future demand.