The Australian Wool Exchange (AWEX) administers wool marketing arrangements for the Australian wool industry. AWEX engaged MicroChannel to move from Microsoft Dynamics CRM on-premise to Dynamics 365 Customer Service in the cloud.
Initial Challenges faced by AWEX
Removing aging legacy software from visual basic databases, FoxPro systems and data from Excel spreadsheets, Word and text files.
Disparate data coming from 8 to 10 systems.
No single clear view of AWEX’s customers from one system
A national network of suppliers, chargers and distributors powered by one central system
As early adopters in a rapidly evolving industry, the business can now quickly adapt to future demand.